StubHub is a popular online ticket marketplace where users can buy and sell tickets for concerts, sports events, and more. However, sometimes plans change, and you may need to cancel an order. Whether you accidentally purchased the wrong tickets or your event was postponed, understanding StubHub’s cancellation policy is essential.
In this guide, we’ll cover:
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Can You Cancel a StubHub Order?
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How to Cancel a StubHub Order
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What Happens If StubHub Cancels Your Order?
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Alternatives If You Can’t Cancel
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Frequently Asked Questions
Can You Cancel a StubHub Order?
StubHub operates as a resale marketplace, meaning most sales are final. Once you purchase tickets, the seller is notified to transfer them to you. Because of this, StubHub generally does not allow buyers to cancel orders after purchase.
However, there are a few exceptions where cancellation might be possible:
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Seller fails to deliver tickets – If the seller doesn’t provide valid tickets, StubHub may cancel the order and issue a refund.
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Event cancellation or postponement – If the event is canceled, you’ll get a refund. If postponed, you may keep the tickets for the new date or receive a refund.
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Duplicate purchase – If you accidentally bought tickets twice, you may be able to request a cancellation for one order.
If none of these apply, you may need to explore other options, such as reselling the tickets.
How to Cancel a StubHub Order
If you believe your situation qualifies for cancellation, follow these steps: how to cancel order on Stubhub
1. Contact StubHub Customer Support Immediately
Since StubHub doesn’t offer a self-service cancellation option, you’ll need to reach out to their support team. Here’s how:
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Phone: Call StubHub’s customer service at 1-866-788-2482 (U.S.) or the international number for your region.
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Email: Send a request via their contact form (select “Order Issues”).
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Live Chat: Available on their website during business hours.
2. Explain Your Reason for Cancellation
Be clear about why you need to cancel. Valid reasons include:
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The event was canceled or rescheduled.
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The seller hasn’t delivered the tickets.
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You made a duplicate purchase.
3. Check for Refund Eligibility
If StubHub approves your cancellation, they will process a refund to your original payment method within 5-10 business days.
4. If Cancellation Isn’t Possible, Resell the Tickets
If StubHub denies your cancellation request, you can relist the tickets for sale on their platform.
What Happens If StubHub Cancels Your Order?
Sometimes, StubHub may cancel an order due to issues like:
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Seller couldn’t provide the tickets.
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Pricing errors or fraudulent listings.
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Event changes (canceled/postponed).
If this happens, you’ll receive:
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A full refund (including fees).
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A StubHub coupon for future purchases (in some cases).
You’ll be notified via email, so check your inbox and spam folder.
Alternatives If You Can’t Cancel Your Order
If StubHub won’t cancel your order, consider these options:
1. Resell the Tickets on StubHub
You can list your tickets for sale on StubHub. If they sell, you’ll receive payment after the event.
2. Transfer or Gift the Tickets
If you know someone who wants to attend the event, you can transfer the tickets to them via StubHub’s transfer system.
3. Dispute the Charge (Last Resort)
If you believe the purchase was fraudulent or unauthorized, you can contact your bank or credit card company to dispute the charge. However, this should only be done in extreme cases, as StubHub may ban your account.
Frequently Asked Questions
1. Can I cancel a StubHub order within 24 hours?
No, StubHub does not offer a 24-hour cancellation window. Sales are typically final.
2. What if I bought tickets by mistake?
Contact StubHub immediately. If the seller hasn’t transferred the tickets yet, they may help cancel the order.
3. How long does a StubHub refund take?
Refunds usually take 5-10 business days to process, depending on your bank.
4. Can I cancel a StubHub order if the event is postponed?
You can choose to keep the tickets for the new date or request a refund if you can’t attend.
5. What if the seller doesn’t send the tickets?
StubHub guarantees you’ll get valid tickets or a refund. If the seller fails to deliver, they’ll find replacement tickets or refund you.
Final Thoughts
While StubHub’s policies make cancellations difficult, there are still options if your plans change. The best approach is to contact customer support as soon as possible and explore alternatives like reselling or transferring tickets.
Always double-check your order before confirming the purchase to avoid unnecessary hassles. If the event is canceled, rest assured that StubHub will issue a refund automatically.
